We have professional technical teams both in Hongkong and Guangzhou, China. Don’t need to worry about any trouble shootings! If there’s any problem with our projector within its warranty, just need to send it to our HongKong warehouse.Our technical staffs will repair it and send to your address again, most importantly, we can pay for the delivery charges from our Hongkong warehouse to your address.
1. Q: How can I pay for the order?
A: Our payment terms: T/T, Western Union, PayPal, Trade Assurance...
1) For sample order: 100% T/T or PayPal in advance, Trade Assurance is also acceptable.
2) For bulk order: 30% deposit T/T in advance, balance clear before pick up or B/L copy received.
2. How about your factory Supply Ability per month?
A: Our factory has more than 20 production lines with 500 staffs.
Our supply ability is 30000 sets per month, OEM/ODM orders are available.
3. Q: What about your Delivery Time?
A: The sample goods will be delivered within 1-3 days after receiving your payment.
A: bulk order goods delivery time is about 7- 20 days.
4. Q: What’s your guarantee period?
A: We provides 2-years quality guarantee for the products from your purchase date, except human damage and force majeure factor. For a better maintenance, be sure that projectors are being used under normal circumstances.
Beyond the guarantee period, CAIWEI/EUG will provide maintenance service and technical support.
5. Q: What is your MOQ?
A: Any quantity.
6.Q:Do you offer OEM service?
A:OEM Service: If you need us to offer OEM service for you, it is available. All demands will be confirmed to you before you pace the order, and we also have professional team to help you to design what you want. All related cost will be confirmed to you together.
7.Q:How can customers know whether we have sent goods to them or not?
A:We would offer you tracking number when goods sent out.